Course Code
CXT-1004
Course Type
Skills Enrichment
Delivery Mode
Instructor Led
Course Duration
1/2 Day
Course Material
Course Workbook
Training Overview
With the growing complexities of today’s workplace, developing the capacity to quickly define, analyze and solve problems has never been more important. In fact, problem-solving is increasingly becoming an indispensable skill, without which a myriad of daily organizational concerns that can undermine productivity and debilitate functionality can go unresolved.
The analysis of problem identification and management styles, as well as in-depth assessment and application of principles for generating and implementing meaningful solutions, are central components of this important skills enrichment course of study.
Learning Today to Enrich & Empower Tomorrow!
Upskill and Excel Today
"successful people and organizations are those who commit to continuous learning as the platform for continuous improvement. They understand that knowledge acquired yesterday may not be relevant for tomorrow and with relentless passion "learn today to enrich and empower tomorrow"
Learning Objectives & Modules
Effective Problem Solving: Principles for Optimizing Workplace Functionality
Module 1 – Problem Definition: Context and Classification within Organizations
Is it a problem or illusion of a problem?
Problem Origins and Types: Identification & Categorization
Case Study: The Long Lost Problem
Module 2 – Essentials of Problem Analysis
Overview of Methods, Models & Investigative Techniques
Problem Origins & Root Cause Analysis
Gathering and Documenting Problem Information
Accurate Interpretation & Analysis of Problem Information
Case Analysis: When Problems Change in the Middle of Analysis
Module 3 – Problem Solving Fundamentals and Techniques
Analysis is not Problem-Solving: Identifying Alternatives & Next Steps
Principles for Committing to and Implementing Problem Solutions with Confidence
Post Monitoring for Continuous Improvement
Case Analysis: When Solutions Create Problems: Unraveling the Devastating After Effects
Learning & Knowledge Enrichment Outcomes
Upon completion of this course participants will be able to:
Apply critical thinking skills and tools to define analyze and select the best solution or solutions to a problem
Apply other skills such as root cause analysis to problem situations
Apply proven processes to help others work with them to solve basic and complex problems
Properly document and extract lessons from problem situations for driving improvements and reducing the risk of problem recurrence
Who should attend
Managers | Supervisors | Team Leaders | Technical and other staff members involved in decision-making areas
Training Methodology
Effective Problem Solving: Principles for Optimizing Workplace Functionality
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Full Power Point presentation with practical sessions and role play for application and reinforcement of learning principles;
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Case studies to provide insights and give effect to best practices;
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Application of principles and tools in scenario based sessions